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Customer Care · Est. 2001

We’re Here to Help.

Whether you have a question about your order, need to start a return, or just want to talk wellness — our team is ready.


Call Us1.800.860.9583Mon–Fri · 8am–5pm PST


Email UsUse the contact form belowResponse within 1 business day


ReturnsUse the Start a Return tabRMA requests only

The RMA Process

1RequestEmail us
2Approve1–2 days
3ShipShip back
4Credit5 days

Pure Prescriptions & NewGreens

30-Day Satisfaction Guarantee

Approved returns refunded as store credit, which never expires.

Third-Party Brands

Defective / Damaged Only

Must be reported within 7 days of delivery with photo documentation.

Includes brands like Pure Encapsulations, Metagenics, Thorne, Gaia, and 35+ other professional brands — any brand other than Pure Prescriptions or NewGreens.

Start Your Return Request

All fields are required. Returns without an approved RMA number cannot be processed.







Click to upload photo
One evidence image required · JPG, PNG, or HEIC · Max 10 MB

By submitting, you confirm your request falls within our 30-day return window. Our team will respond within 1–2 business days.

Legal

Return Policy

30-Day Guarantee

Pure Prescriptions & NewGreens Products

We stand behind everything we manufacture with a 30-Day Satisfaction Guarantee. If you are not satisfied within 30 days of delivery, you may request a return through our RMA process. Approved returns are refunded as store credit, which never expires and may be used toward any product we carry.

Defective / Damaged Only

All Other Brands (Third-Party Products)

Non-Pure Prescriptions and non-NewGreens products are shipped directly from our third-party fulfillment partner and are non-returnable and non-refundable once shipped. The only exception is for products that arrive defective or damaged in transit. These are eligible for replacement through our RMA process when reported within 7 days of delivery, with photo documentation required.


What Is Not Covered

  • Products returned more than 30 days after delivery
  • Items returned without an approved RMA number
  • Subjective concerns about natural product characteristics such as smell, taste, color, or tablet appearance
  • Individual sensitivities or allergic reactions

Help Center

Frequently Asked Questions

Products & Quality

Why do my vitamins have a strong smell?
This is completely normal — and actually a good sign. Our products are made with real, potent ingredients (B vitamins, herbs, and minerals) and we do not use artificial coatings or fragrances to mask their natural scent. The smell means the active ingredients are present and working as intended.
The manufacturing date on my bottle is several months ago. Are these still fresh?
Yes. All Pure Prescriptions and NewGreens products carry a 3-year shelf life from the manufacturing date. We rotate stock regularly and ship from fresh inventory. The owners of Pure Prescriptions personally take these same products from the same manufacturing batches.
My tablets look different than the last bottle I ordered.
Because we use minimally processed ingredients, slight variation in color, size, or texture between batches is normal. The formula and potency are identical.

Returns & Refunds

I didn’t notice results — can I get a refund?
Supplements work differently for everyone, and most products need 30–90 days of consistent use to show full benefit. If you are within 30 days and would like to try something different, we are happy to issue store credit through our RMA process.
I had an allergic reaction.
Please stop use immediately and consult your healthcare provider. Reach out to our team and we will review your situation case by case. Because individual sensitivities are not a product defect, resolutions are at our discretion — but we will always try to help.
My order arrived damaged.
Email us within 7 days with photos of the damage and the shipping box using the contact form on this page. We will replace the affected items at no cost.
Why can’t I get a refund on non-Pure Prescriptions or non-NewGreens brands?
These products are shipped directly from our third-party fulfillment partner, who does not accept returns on opened supplements once they leave their facility. Defective or damaged products are the one exception — please contact us within 7 days with photos.

Subscriptions

How do I cancel my Subscribe & Save?
You can cancel anytime in the My Account section of our site — no phone call required. Cancellations made at least 48 hours before your next shipment will not be charged.
I forgot I was enrolled in Subscribe & Save and was just charged.
We’re sorry for the surprise. Subscribe & Save enrollment is confirmed at checkout with an explicit opt-in. If a recurring charge was made in error, please contact us within 7 days of the charge and we will work with you on a resolution.

Orders & Shipping

I received the wrong item.
Let us know within 7 days and we will ship the correct item right away. In most cases there is no need to return the incorrect item.
How long does standard shipping take?
All in-stock items ship within 24–48 hours, excluding weekends and holidays. Standard shipping (free over $99) typically arrives in 7–10 business days via USPS, DHL, or FedEx Ground.

Get in Touch

Contact Our Team

Our professional staff is ready to help. Whether it’s a product question, a wellness consultation, or general support — we’re one call or email away.

Phone (US Toll-Free)
1.800.860.9583
International
1.760.603.0528
General Inquiries
Use the contact form →
Returns
Use the Start a Return tab →
Hours
Monday–Friday · 8am–5pm PST

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Send Us a Message

For returns, please use the Start a Return tab.