Pure Prescriptions, Inc.

5670 El Camino Real Suite D Carlsbad, California 92008

Come On By! We’re open Monday – Friday, 8 a.m. – 5:00 p.m. PST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What Are The Shipping Costs?

Our Pledge
We are dedicated to providing our customers with the finest and freshest dietary supplements available with the best customer service of its kind. We’ve also been experiencing a surge of orders recently, and we want to ensure that we’re transparent about delivery expectations, since it’s likely that shipping times are longer than what you’re accustomed to.

Please Read This Important Message From Our Founder & CEO Shipping Information

For returns, please send unopened items along with a copy of your invoice to the address listed below. Returns may only be accepted within 30 days of purchase.

Free Shipping

Pure Prescriptions is happy to offer a free shipping option at check out on select items shipping within the Continental United States. Free Standard Shipping is normally shipped using USPS First Class Mail. Normal transit time for this service is 3-7 business days. Some items may be sent via FedEx Ground depending upon weight. Normal transit times for Ground services in the Continental US are 1-7 business days depending upon destination zip code. This service includes P.O. boxes and APO/FPO destinations.

Most Popular! Pure+ Shipping $7.95

This service choice moves your order to the top of our shipping queue for immediate, same day shipping if placed by 1:30 pm PST, Monday through Friday, US orders only. Shipping service may be USPS Priority Mail or FedEx ground depending upon weight and destination zip code. Some restrictions may apply; same day shipping may not occur if items are out of stock. Items that require special handling such as cold-pack items are only shipped out Monday through Wednesday.

FedEx Express Saver 3-Day service for $10.00

This option is available in the US only, not including Alaska or Hawaii with delivery Monday through Friday only.

FedEx Standard Overnight $35.00

This service option offers next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences. Orders must be placed Monday through Thursday by 1:30 pm PST for this service. For Saturday delivery needs, please contact customer service for direct assistance.

FedEx 2-Day Air Service $19.95

This service arrives by 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). Order must be placed on Wednesday by 1:30 pm PST for Friday delivery, for orders placed Thursday and Friday, delivery dates fall into the next week.

Alaska/Hawaii/Guam/Puerto Rico $7.95

Priority US Mail, transit times will vary.

International Shipping

Sorry, Pure Prescriptions does not offer international shipping options currently. Please contact customer service for further information: help@pureprescriptions.com

Send Returns To:

Shipping Dept.
5670 El Camino Real, Suite D
Carlsbad, Ca 92008

Have a Shipping Question

Contact us at:
US: 1.800.860.9583
International: 1.760.603.0528
E-mail: shipping@pureprescriptions.com

We also offer Route shipping insurance as an option for every order. To learn more please ask us or refer to their FAQ below.

Customer FAQs – Route

What is Route?

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

What info do you gather and how do you use my data?

Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.  

Note: Route’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”

How do I report an order issue to get a replacement or a refund?

Click here

Note: We refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.

How can I track my deliveries on the Route mobile app?

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

Why do I need Route Package Protection?

Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you is only around 1.5% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen.

How Do I Make A Return?

Hassle Free Return Policy / Terms & Conditions

Dietary Supplement Products: Any unopened, new products only, may be returned within 30 days of purchase for a full refund or exchange. Customers are responsible for the shipping back of any products for refunds or exchanges. Refunds do not include route shipping insurance or any outgoing shipping charges selected by the customer on original outgoing order. Any orders over 30 days, must meet approval by our customer service, or your order(s) will be returned to you unprocessed. If approved, returns past 30-days will incur a 10% restocking fee. All refused orders will be deducted a $5.95 shipping and handling fee.

Auto-Ship Return Policy

Customers may cancel their Auto-Ship shipments before their specified ship date. Orders that are shipped must be returned before refunds or exchanges can occur. Refused Auto-Ship orders will be deducted the $5.95 from the credited amount.

To view your scheduled Auto-Ship orders, just log into My Account then select Scheduled Orders. Future orders may be canceled online or by calling our Customer Service department at 800-860-9583. For questions, contact our Customer Service via e-mail at: help@pureprescriptions.com

Make a Return by Mail

Send your purchase and receipt to our Return department and receive a refund:

Pure Prescriptions, Inc.
Attention: Returns
5670 El Camino Real, Suite D
Carlsbad, CA 92008

Still Have Questions?

Our professional staff is ready to help you. Please contact our Customer Service department at 800-860-9583, Monday-Friday, 8am – 5pm PST

How Long Will Delivery Take?


We are dedicated to providing our customers with the finest and freshest dietary supplements available with the best customer service of its kind. We’ve also been experiencing a surge of orders recently, and we want to ensure that we’re transparent about delivery expectations, since it’s likely that shipping times are longer than what you’re accustomed to.

Please Read This Important Message From Our Founder & CEO Shipping Information

You can also log-in to your account to view transit details with order tracking.

How Secure Is Shopping In Your Online Shop? Is My Data Protected?

Data security is of enormous importance to us, and we take vital steps to safeguard your customers’ information.

Our environment utilizes Braintree payments (a PayPal owned company) which meets the highest industry standards and guidelines to keep your personal information and credit card data safe.

Data encryption via the Braintree Vault

Cardholder data is managed in the Braintree Vault, using multiple encryption keys with split knowledge and dual control. A data thief would not be able to make use of information stolen from a database without also having the key. This data store cannot be connected to via the internet.

Authentication and session management

Braintree requires us to authenticate every time our admins log into the Control Panel. Passwords are never stored directly in the database, and all API and Control Panel communication between merchants and Braintree is conducted using TLS (Transport Layer Security).

Activity monitoring and testing

Braintee reviews and observe employee, customer, and vendor activity to guard against suspicious or unauthorized activities. We conduct automated vulnerability scans at least quarterly, and at least once a year we have extended penetration testing conducted by outside sources.

Do I Receive An Invoice For My Order?

Your credit card is charged at the time of purchase. You can expect an e-mail receipt from us immediately after your order is placed.

Your order receipt will have important information should you need to refer back to it with links to the My Account section of our site where you can track your order, edit auto-delivery, view past orders and more.

Shipping Protection with Route?
What is Route?

Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

What info do you gather and how do you use my data?

Route uses delivery and order information to provide as much detail as possible about your order. To do this, Route parses your emails to collect order information such as tracking numbers, carrier names, and product info. We employ multiple layers of security to protect and secure customer data.  

Note: Route’s use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”

How do I report an order issue to get a replacement or a refund?

Click here

Note: We refund the cost of the item(s) alone. Shipping costs, taxes, and the Route premium are not included. We also do not pay custom/duty fees.

How can I track my deliveries on the Route mobile app?

You can view your deliveries in the Route mobile app to get a real-time view of where all of your packages are. On the MAP screen, you can swipe through cards or zoom into the map to see where packages are in-transit. Tap on a card to open up the Order Details page.  You can also see a list view of all your packages on the Orders screen. From there, you can tap on orders to see the order details which will provide info around where your order is in transit.

Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.

Why do I need Route Package Protection?

Route offers you “peace of mind” package protection for all of your orders at an affordable price. The cost to you is only around 1.5% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen.

Send Us a Message

    Give Us A Jingle…We’re here to help!
    US: 1.800.860.9583 (toll-free)

    International: 1.760.603.0528

    Monday-Friday 8am-5pm PST

    Fax Us
    Facsimile: 1.760.929.0240

    Please include contact information so we may respond to you.

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